DBS MINTEK PVT LTD is an international call center based in Mumbai & Pune, India. Incorporated in 2008 as a Private Limited Company. Well equipped with state-of-the-art technology with the capacity for fast ramp-up and rollout of new campaigns.
We cater to various processes such as Customer care, tech support, Debt collection, Surveys, corporate reception and messaging in the Inbound call center domain. In the outbound call center we cater to direct telemarketing, Upsell/cross sell, direct mail followup, appointment scheduling and surveys.
Well equipped with state-of-the-art technology with the capacity for fast ramp-up and roll out of new campaigns.
With skilled and experienced professionals on its rolls we are well equipped to provide exclusive customer service solutions
Our biggest strength lies in its strong & deep tradition of ‘Professionalism’ & `Respect for an Individual and Customers
Each & every professional appointed by us undergoes rigorous and continuous in-house training by our principals.
Process automation on De Dupe has been a first of its kind in the Telecom history of India by DBS whom we have found to be extremely talented bunch of people who are not only process driven but have delivered on time and with stupendous results, we wish them all the best in all their future endeavour
DBS successfully has completed their 1 year for Mah & Goa circle for Vodafone and are doing fantastic work on pre churn retention(CPM) cases as well as RHD Desk and they have a very dedicated team which give market VOC to us on regular intervals.We are proud of the team their Director, Mr.Bibhash Jha has who have never let us down
We are proud to have partnered DBS for managing our Customer Service, Welcome Calling, Guarantor Calling, Mandate Calling, VOC Calling, Email Desk wherein the entire IVRS has been designed & hosted by them in their premise, they gave us tremendous benefits in not only merging operations in one centre but also give us tremendous inputs and advantage with their blended solutions that they offer.
DBS runs entire Mumbai circle operations for us right from Inbound customer service, inbound activations, Prepaid & Postpaid retentions, VAS upsell, Data upsell, backend communications for the past over 4 years now and have been doing it very efficiently, we have found their team to be very efficient, flexible & focussed.
Our entire backend pension plan administration work has been fully automated by DBS and they are actively managing our secure data which contain SSN and financial data which are critical and very important from the client security point of view.They have continuously delivered on time and their performance has always exceeded our expectations.
4th Floor, Anjani Palladium Next to Prabhavee Tech Park, Baner, Pune, Pincode - 411045
DBS HOUSE, EL-73, Electronic Zone, MIDC Industrial Area, Mahape, Navi Mumbai, Pincode - 400710
Lohia Jain IT Park, 3rd Floor, Paud Rd, Chandani Chowk, Kothrud, Pune, Pincode - 411038